Refund Policy

Overview

At iTechSoft, we strive to deliver high-quality services that meet your expectations. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

1. General Refund Policy

Due to the custom nature of our services, refunds are evaluated on a case-by-case basis. Refund eligibility depends on several factors including:

• The type of service provided
• The stage of project completion
• Whether services have been delivered as agreed
• The reason for the refund request

2. Software Development Services

For custom software development projects:

• Before Project Start: Full refund if cancellation occurs before work begins
• During Development: Partial refund may be issued based on work completed and expenses incurred
• After Delivery: Refunds are generally not available unless the delivered product significantly fails to meet agreed specifications
• Bug Fixes: We provide bug fixes and corrections at no additional cost during the warranty period

3. Consulting Services

For IT consulting and advisory services:

• Refunds are not typically available for completed consulting sessions
• If a scheduled session is cancelled with at least 48 hours notice, a full refund or rescheduling option is available
• For retainer agreements, unused hours may be refunded or credited to future services

4. Digital Marketing Services

For digital marketing campaigns:

• Refunds are not available for services already rendered (e.g., ad spend, content creation)
• Future campaign payments may be cancelled with 30 days written notice
• Unused prepaid campaign budgets may be refunded or applied to future campaigns

5. Subscription and Recurring Services

For ongoing subscription services:

• You may cancel your subscription at any time with 30 days written notice
• Refunds for the current billing period are prorated based on unused days
• No refunds for previous billing periods unless service was not provided as agreed

6. Requesting a Refund

To request a refund, please contact us with the following information:

• Your name and contact information
• Invoice or order number
• Service description
• Reason for refund request
• Supporting documentation if applicable

Refund requests should be submitted within 30 days of the service completion or invoice date, unless otherwise specified in your service agreement.

7. Processing Time

Approved refunds will be processed within 10-15 business days. The refund will be issued to the original payment method used for the transaction. Processing times may vary depending on your financial institution.

8. Non-Refundable Items

The following are generally non-refundable:

• Third-party software licenses or subscriptions purchased on your behalf
• Services already delivered and accepted by the client
• Custom development work that has been completed and delivered
• Expenses incurred for third-party services (hosting, domain registration, etc.)

9. Disputes and Resolution

If you are not satisfied with our refund decision, we encourage you to contact us to discuss your concerns. We are committed to finding a fair resolution. If we cannot reach an agreement, disputes may be resolved through arbitration as specified in our Terms and Conditions.

10. Changes to This Policy

iTechSoft reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about our refund policy or to request a refund, please contact us: